FREE RETURNS

We’ve gone paperless! As part of our commitment to sustainability we do not send out returns paperwork with orders, instead we have a simple online returns system.

We hope you will not need to return your order, but if you do all you need to hand is your order number and email address.

When you’re ready head over to our Returns Center. Simply enter your order number and email address and select the items that you wish to return for a refund.

We are unable to offer exchanges on online orders at this time.

Use our FREE returns option with DHL for a quick and easy return. With drop off locations worldwide and the ability from several locations to book a collection from a time and place to suit you, returning could not be simpler.

To be able to use the DHL Express shipping service (if you are in an area not serviced by DHL), please click on the link below to find your nearest DHL drop off point.

https://locator.dhl.com/

Once you have found your nearest DHL drop off point, please use the drop off point as the ‘From’ address for your DHL shipping label (rather than your home/delivery address). Please then take your parcel to the DHL drop off point to ship back to us. Unfortunately, you will not be able to arrange a DHL collection.

Please note to use this service, you will need access to a printer.

Should you be in a location not served by DHL Express, we will recommend that you use your local postage service using a tracked service. Unfortunately we are unable to reimburse you if an alternative shipping service is used.

Please ensure the Returns Form is completed within 30 days of receipt of the shipment, you are able to send the items back at your earliest convenience.

Your items must be returned unworn and returned in its original condition.

FREE SHIPPING

Please note, orders cannot be processed during factory closures which include Saturdays, Sundays and UK Bank Holidays.

Due to third party factors, delivery timescales are based on approximations. If you have ordered multiple items where stock delays are experienced, your goods may be delivered in instalments. All orders will require a signature on delivery.

Orders are dispatched via DHL.

In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will now be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will be no hidden costs or significant delivery delays to your orders.

New Zealand
Orders over $200

Free Standard Shipping - Usually delivered within 7 working days

Express Shipping – Usually delivered within 5 working days from $36.50

Orders under $200

Standard Shipping - Usually delivered within 7 working days from $50.25

Express Shipping – Usually delivered within 5 working days from $61.25

Australia
Orders over $200

Free Standard Shipping - Usually delivered within 7 working days

Express Shipping – Usually delivered within 5 working days from $30.25

Orders under $200

Standard Shipping - Usually delivered within 7 working days from $42.00

Express Shipping – Usually delivered within 5 working days from $51.75